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Financial institution of America’s AI-driven chatbot Erica has surpassed 1.5 billion consumer interactions since its 2018 launch, the financial institution stated as we speak in its second quarter earnings presentation. The chatbot totaled 166 million consumer interactions within the quarter, up 35% 12 months over 12 months, in accordance with the presentation. WHY IT MATTERS: Earlier than Erica, “all of [the interactions] would […]
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