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RBC looks to improve CX; Q2 spending up 22% | Bank Automation News

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Royal Financial institution of Canada’s discretionary and tech-related bills elevated by 22% for the second consecutive quarter because the financial institution appears to proceed bettering its digital choices to clients by AI.  “We’re presently investing in expertise to additional modernize our shopper instruments and infrastructure to drive scalable progress sooner or later,” David McKay, president and chief […]

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