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About Us and Why We’re Hiring
We’re YNAB (“why-nab”), a monetary training firm with a budgeting app. We educate 4 Guidelines that create a brand new relationship with cash—one the place you like the way you spend and have fun the way you save. For greater than a decade, folks have been utilizing YNAB after which telling their associates what a distinction it has made of their lives. Take a look at our neighborhood on Fb, TikTok, or Reddit (actually!), or learn a few of our app evaluations, and also you’ll see what we imply. We love constructing one thing that has an enormous optimistic impression on folks’s lives, and we have now a formidable training ecosystem that features dwell courses, to not point out stellar assist (if we do say so ourselves!).
Talking of our superior assist group, January is our busiest month! We obtain hundreds of messages from skilled and new YNABers who wish to have begin to the brand new 12 months. So, we’re searching for tech-savvy, pleasant, Seasonal Buyer Help Specialists to assist make that occur. This can be a momentary, part-time (23-30 hours per week paid at $18 USD per hour), distant place starting early November 2023 and ending mid-February 2024. Should you’re identified for being real, proactive, and a transparent communicator, we wish to hear from you!
We now have one overarching requirement on the subject of becoming a member of our group—even briefly: our unique Core Values Manifesto has to actually click on with you. Should you’re nodding emphatically whereas studying it, you’ll most likely match proper in!
Necessities (these are actual, precise necessities)
Willingness to make use of and study YNAB
Glorious written English
You’re obtainable to work our required schedule:
A complete of 23-30 hours per week, starting November 6, 2023 and ending mid-February 2024.
Your weekly hours can be cut up throughout 4-8 hour shifts for 4-5 days per week, and every week you’ll must work a Saturday or Sunday.
Please observe that though we’re totally distant, we do have some location restrictions for this momentary position—we are able to solely rent individuals who dwell both:
Within the U.S., in one of many following states: Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
OR, in a rustic that isn’t the U.S. or the UK.
A Little Bit Extra About Us:
We dwell our Core Values every single day at YNAB, and we imply it once we say we’re an equal alternative employer. We imagine {that a} variety of backgrounds, skills, beliefs, and experiences is crucial to our success, and we’re captivated with making a welcoming, supportive, and collaborative setting for all workers. All are inspired to use as we proceed to develop a sensible, hard-working, and numerous group that loves working collectively to construct one thing that issues.
We additionally work actually laborious, collectively, to make working at YNAB an incredible expertise, and we’re (humbly) proud to have acquired a lot of Fortune’s “great spot to work” awards during the last a number of years. We now have a group stuffed with really distinctive folks—the sort you’ll be excited to work with. We’d like to inform you about a couple of of them!
Dela (she/her/hers) is our onboarding group chief and can be your supervisor throughout your time at YNAB. She and a talented crew of trainers and consultants will educate, information, and assist you, guaranteeing you are feeling assured every day. You’ll have a number of alternatives for questions, suggestions, and celebration!
Your group of fellow seasonal assist specialists will seemingly be among the greatest folks you’ve ever labored with. You’ll get to know of us from throughout the globe and study with them by means of collaboration.
The assist group can be your friends, and also you’ll have alternatives to each have enjoyable with and study from them.
All of us can’t wait to satisfy and study from you, too!
Now again to you, our new Seasonal Buyer Help Specialist…
You’re captivated with becoming a member of our devoted assist group. You’ll assist us reply each message in a approach that’s pleasant, well timed, and correct.
You’ll be the face of YNAB. We’ll educate you how you can reply the questions YNABers most frequently ask. You’ll really feel assured even in your first dialog!
You don’t thoughts answering the identical query many instances in a single shift. Every new buyer is an opportunity to brighten somebody’s day!
You’ve a knack for swift transitions, switching between subjects with grace.
You exceed expectations even when your reply isn’t what the client hoped for. You’ll be able to artfully mix directness and friendliness in a single sentence.
You recognize that pace of response is vital. And, you steadiness pace with accuracy and giving a personalised expertise each time.
You self-manage effectively, understanding your contributions impression the entire group. You regularly pursue progress and connection for your self and your group.
You might be humble in understanding what you don’t but know and also you search assist when it’s wanted. You retain an open thoughts and invite suggestions.
You’re keen on taking that one little additional step past what’s anticipated. You’re inventive in that approach and luxuriate in delighting others.
You’re who we’re searching for should you:
Can decide to a set schedule of 4-5 work days per week (together with at the least one Saturday or Sunday) for a complete of between 23-30 hours per week (with shifts between 4 and eight hours)
Have a dependable laptop computer or laptop you should utilize for YNAB work (a pill or Chromebook received’t fairly minimize it for among the applications we use)
Are a productive and unbiased self-manager who can meet the efficiency expectations set by your supervisor
Are thought of a superb communicator in written English
Are digitally fluent, which implies you’re snug studying and navigating a number of applications directly and making use of your curiosity to study new techniques and troubleshoot technical points
Can embody YNAB’s values in your interactions with clients and your teammates—and perceive that each assist response is an expression of the YNAB tradition and model
Worth excellence and steady enchancment—on the similar time
Are curious and luxuriate in making an attempt belongings you haven’t carried out earlier than
Can tactfully ship tough information and get a thanks for it (you’re that good!)
Aren’t afraid to ask questions and are available to each one-on-one along with your supervisor with subjects to debate
Love brightening somebody’s day!
A Day within the Life:
At this time, you’re scheduled for a 5 hour shift. You recognize that about 75% of your day can be invested in delighting clients and about 25% can be invested in private progress and group connection.
Earlier than you soar into what we name the “queue” to reply to YNABers, you begin by checking for updates. Any bulletins or modifications? Any candy emojis to put down in celebration of a teammate’s success?
When you’re caught up, you shut Slack to attenuate distractions and head into the queue. You set your self to Out there and get routed conversations one after the other. Some are chats with YNABers, and others emails. Some are dwell, some asynchronous. Some are new and a few are ongoing conversations. You reply with care to every one, otherwise you go it alongside to consultants. When a query is difficult otherwise you really feel uncertain, a educated group is there to assist you.
As you’re employed within the queue, you drink loads of water and take breaks. After your first stretch break, you start to see replies from of us you wrote to earlier in your shift. You chat dwell with them and wrap up conversations with open points. As you go, you get a number of thanks from YNABers whose lives you’re impacting for the higher.
Outdoors of the queue, you analysis our information base and advertising and marketing web site to degree up your studying. You speak about what you found throughout an impromptu hangout with teammates. And, you share current trip pics! (So enjoyable!)
At this time you even have your weekly one-on-one assembly along with your supervisor. You hop on a video name together with her and might’t wait to speak a couple of new podcast you’re obsessive about! After catching up, you examine in in your targets and get teaching on difficult conversations.
Earlier than it your work day is over! You say goodbye to your group in Slack, change your Slack standing, and do some fast planning for tomorrow. Glad, you shut your laptop computer and transfer on with the remainder of your day.
Learn how to Apply
Apply beneath by 11:59pm ET on Saturday September 30, 2023.
Connect a PDF cowl letter. In your cowl letter, please:
Introduce your self and clarify why you’d be an ideal match. (Please restrict this to 1 web page at most.)
Then, on a brand new web page, please reply these questions:
What attracted you to this place? (This isn’t about what attracted you to the software program.)
What’s your secret to nice buyer assist?
Inform us a couple of time you needed to study one thing new to excel at your job.
Have you ever ever made a mistake in dealing with a buyer problem? What did you study?
What hours of the day be just right for you? What days of the week are off limits?
We’d like seasonal workers who can work from November 6, 2023 by means of mid-February 2024. Do you have got any break day wants throughout this era?
Connect a PDF resume.
Although we all know it’s customary in some areas, we’d want it should you didn’t share a headshot anyplace in your software supplies. Thanks!
We’ll ship you a affirmation e mail when you apply. Please add that e mail tackle to your secure sender checklist to make sure future emails from us come by means of. (Should you don’t obtain it, examine your promotions inbox, junk folder, or any filters you’ll have arrange.)
Our objective is to make the recruitment and hiring course of as accessible as potential. If we can assist you with an accessibility want, e mail us at [email protected] and point out within the topic line that you just’re making use of for the Seasonal Buyer Help position. (Please observe that we are able to solely reply to messages associated to lodging.)
We’re excited to listen to from you!
P.S. Please bear in mind that whereas we’ve traditionally stored a gaggle of seasonal assist specialists past the preliminary seasonal time interval, this 12 months we don’t intend to transform any momentary contracts into everlasting ones. You’ll be able to count on this position to final a most of 16 weeks.
Apply Now
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